As a Host, there are many ways you can minimize the risk of misunderstandings with Guests. Here are a few safety measures you might want to consider.
- Complete your profile
Before accepting bookings, complete your basic SleepOut profile. This will set the right expectations for potential Guests.
Create accurate and informative listings
- Detailed description – Provide as much detail as possible in describing the space(s) you are renting. To avoid misunderstandings with Guests be as detailed as possible.
- Set boundaries on house rules within your description and features. Are smoking and pets allowed? Are Guests allowed to drink alcohol or throw parties on the property?
- Ask for a security deposit
- Most Professional Hosts require that Guests provide a credit card or deposit at check-in to cover any incidentals. You may wish to do the same by requesting a security deposit from your Guests. SleepOut is unable to collect deposits as this is usually done after the booking has been confirmed or at the time of check-in.
- Get insurance
- Having the right insurance can provide peace of mind to protect against any unforeseen events. Check with your insurer to understand what is covered and what is not.
- Communicate with your Guests
- Clear communication is key to avoiding misunderstandings. During the booking process just as your Guests are able to ask you questions, you are also able to do the same. If you would like to screen potential Guests, ask clear and concise questions such as: Why are you travelling? Where are your arriving from?
- Be prepared for Hosting
- Remove or secure any valuable items or sensitive documents.
- Get a little help
- Many properties in Africa and the Middle East are well-staffed with a caretaker or housekeeper. If you do have staff on call, be sure to explain to them how to deal with issues as they arise. If you live abroad ensure that your staff has a method of contacting you at all times in case of emergencies. It is good practice to have someone you trust (a caretaker, friend or a neighbour) meet your Guests in person to let them in to the house, hand-over the keys and communicate any house rules.
- Call SleepOut Host Support
- We are here to help you. You may contact our 24/7 emergency number listed in the booking confirmation email or visit our Support page and learn how to get in touch.