Standard en suite

CANCELLATION POLICIES
All cancellation requests must be addressed in writing to us with the reservation number as the basis reference.
" All reservations made for the period from 01 June 2010 to 31 July 2010 are strictly non-refundable.
" Subject to the non-refundable cancellation policy for the period from 01 June 2010 to 31 July 2010, any cancellation request made more than 60 days prior to a confirmed arrival date is subject to 10% penalization on the total paid for the reservation.
" Subject to the non-refundable cancellation policy for the period from 01 June 2010 to 31 July 2010, any cancellation request made 60 days prior to a confirmed arrival date is subject to a penalization of 20% on the total paid for the reservation.
" Subject to the non-refundable cancellation policy for the period from 01 June 2010 to 31 July 2010, any cancellation request made not more than 45 days and no less than 3 days prior to the confirmed arrival date is subject to 50% penalization on the total paid for the reservation.
" Cancellation requests made within 2 days prior to the confirmed arrival date or a "no-show" are 100% non refundable. No refunds will be granted either for unused portions of the reservation due to an early departure.
" Different cancellation policies for reservations made for Christmas, New Year and Easter may apply. Please contact us for further details.
" Please note that refunds will be made in the form of a credit to your card account.
" All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-30 working days for the proceeds to arrive in your account.